I ordered glasses from Eyebuydirect but the delivery keeps getting delayed, what can I do?

EyeBuyDirect orders usually arrive within 7–14 business days with standard shipping, although the total time can reach about 2–3 weeks when processing and manufacturing are included.

If your order is still within that window, the delay may be normal because prescription lenses are custom-made before shipping.

First, check your order status using the tracking number in your EyeBuyDirect account to see whether the glasses are still being manufactured or already shipped.

Delays can occur during production, lens cutting, or due to weather and supply chain issues affecting delivery.

If the estimated delivery date has passed, contact EyeBuyDirect support and provide your order number and tracking details. Customer service can investigate the shipment or arrange a replacement if the package is lost in transit.

If resolution stalls, consider filing a complaint on Xolvie for added leverage.