I reached out to the company's customer service for the installation of my cooktop and hood about 20 days ago, and that's where the absurdity began. Instead of gathering my address, contact information, and details about the installation, the lady at customer service simply gave me the number of the nearest service center and asked me to contact them. When I contacted the authorized service center in Ankara Keçiören, they kept postponing, saying "today, tomorrow." The installation of the products still hasn't been done. Perhaps the products themselves are of good quality, but if you can't get the service you need, there's only so much quality can compensate for; you end up being a victim. The company needs to rectify my situation for customer satisfaction as soon as possible and prevent such future grievances from occurring.
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
I bought an air conditioner from Samsung in Ankara on July 15 and called their customer service at 4447711 to set up a time for installation. They said that someone from the service would get in touch with me, but no one did. I called again, and this time the center in Canakkale said they would look...
I purchased the cooker oven built-in set from Turkey Bosch Ankamall Company in June (June 4) and made the payment. The sales representative stated that the product will be delivered to us if we call 2-3 days before the date we want to receive it during the payment. As we moved to our house towards t...
I purchased a refrigerator, washing machine, oven, hood, and stove from Vestel. On May 29, the Maltepe Bağlarbaşı service team came for delivery and installation. They scratched my kitchen cabinets during installation and didn’t install the hood filter. They also didn't explain how to use the produc...
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