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Hair Transplant Disappointment at Estetik International Hospital

Emirhan
March 31, 2024 5:13 PM65

On March 29, 2023, I underwent a hair transplant operation at Bursa Estetik International Hospital, performed by the team led by M******* H***. A total of 4500 hair grafts were transplanted, and the process began. I used three boxes of Aga-E tablet vitamins and two boxes of minoxidil; my usage lasted for a total of six months, yet my hair did not grow as desired during this period. When I went for a check-up in Istanbul on October 18, 2023, I learned that M******* H*** was not in Istanbul, and due to misinformation from H***'s assistant, one of my days was wasted. Later, at the beginning of the tenth month, when I realized that my hair had not grown even half as much as desired, I was advised to use the hormone-risky drug Proscar. I was instructed to discontinue the medication immediately and visit the hospital if I experienced any hormonal changes or reactions in my body. Otherwise, I was told to use the medication for 45 days and come for a check-up, maintaining continuous communication during this period. On March 8, 2024, I went to Istanbul Estetik International Hospital to discuss the stage where I stopped using the hormone medication and evaluate the current situation. My appointment was at 13:30, and I arrived at 13:10. I was told to wait for 15 minutes, but it was already 14:00 and M******* H*** did not show up. The assistant I met for the first time kept delaying, saying 'another 10 minutes'. I mentioned that I had another appointment at a different hospital and couldn't wait any longer, but I was asked to wait until 15:00. This was extremely disrespectful. It had been almost a year since my hair transplant, and my hair had not grown. Moreover, I had used many serious medications, and I had come for a result discussion, but there was zero attention and care. I express my dissatisfaction; despite all these efforts and medication use, it is unacceptable that my hair has not grown even half as much as desired. I demand that the necessary action be taken for my hair not reaching the expected level.

May 27, 2024 10:37 AM (1 month after complaint)

We have immediately reviewed your feedback regarding the procedure you had at our hospital and have taken the necessary actions for your satisfaction. As the Estetik International family, we will always strive to be by your side. If you have any questions or suggestions about the matter you addressed, you can reach our patient rights unit at [email protected].

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