I purchased the Estée Lauder Advanced Night Repair Eye Cream as part of a skincare set from a duty-free store at the airport. When I used the product for the first time, I experienced severe redness, swelling, and eczema-like irritation around my eyes. When I tried it a second time, the symptoms became even worse.
Although I no longer have the receipt, I still have the product and the rest of the set in my possession. It’s very disappointing and concerning that a high-end skincare product caused such a strong allergic and inflammatory reaction on my skin.
I would like to know how Estée Lauder can assist me in resolving this issue and whether I can have the product examined or replaced. I’m requesting support and guidance on how to proceed with this complaint and my experience.
I recently used the Estee Lauder Advanced Night Repair Eye Cream, and at first, I only felt a burning sensation. However, soon after, my skin developed redness and slight swelling as a reaction to the product. I immediately washed my face with plenty of water, hoping it would help, but by the next ...
I purchased the Estee Lauder Advanced Night Repair 4-Piece Set from an Estee Lauder seller on February 5, 2024. After using the eye cream, I developed eczema around my eyes, particularly on my entire right eyelid and under my left eye. I was shocked to see such a severe reaction from products I paid...
I purchased the Estee Lauder Advanced Night Repair Eye cream as part of a three-piece set from Trendyol. At first, everything seemed fine—no reactions in the first three days. However, by the fifth day, I started experiencing severe redness, swelling, and intense itching around my eyes. My skin also...
About 6–7 months ago, I purchased an Estée Lauder Advanced Night Repair Eye Gel Creme set through Trendyol. Every time I use this product, I experience swelling under my eyes, which lasts for a long time and doesn’t go away easily. Even when I avoid applying it directly under my eyes and only use it...
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