Estee Lauder Eye Cream Caused Skin Irritation, Burning, and Discoloration

I purchased Estee Lauder’s eye cream, but it caused severe itching, burning, and noticeable discoloration under my eyes. To make matters worse, the product arrived without any protective seal or packaging, which is shocking for such a premium brand.

Additionally, I spent ₺5,000 on the matching serum and moisturizer, but these products caused similar adverse effects, including itching and burning across my entire face. The irritation under my eyes has been particularly severe, making the experience even more distressing.

I need a detailed explanation regarding the lack of protective packaging and why these products caused such extreme reactions. I request immediate support and a resolution to this matter.