Estee Lauder Eye Concentrate Matrix 15 Ml Caused Severe Reaction and Skin Damage
On December 26, I ordered the Estee Lauder Advanced Night Repair Eye Matrix Repair Gel Cream 15 ml from Boyner, and it was delivered on December 28. I used it for the first time on the evening of December 30, and both of my under-eye areas ended up like this. Constant bumps appear, it burns, it’s red, and it just won’t go away. This is definitely not a normal allergy; it feels like I’ve applied acid for my skin to get to this condition. I absolutely do not recommend this to anyone. You save up so much money to buy a product, and this is what happens. It’s the most sensitive area, the eyes, for goodness’ sake! It’s truly a shame and a waste of every penny spent. I demand a refund.
Dear Consumer, We would like you to know that we are sorry for the situation you have experienced. All products of the Estee Lauder brand undergo comprehensive safety tests. However, individuals showing unique symptoms may need to consult a doctor to decide whether to continue using the product. Due to the situation you have experienced, we kindly ask you to contact our authorized Boyner retailer to explain the situation caused by the product and to initiate your return request. Thank you for your understanding and cooperation. Sincerely.
Unique symptoms? I personally have never experienced such unique symptoms in my life; this is not normal. Also, if I contact your authorized Boyner dealer, won't people say, "We only supply and sell the product, we are an intermediary company, we are not responsible for any issues caused by its contents"? After experiencing this problem, I saw that many people also started having eczema around their eyes, so it seems everyone is experiencing unique symptoms, what a coincidence. It's a shame.
Dear Customer, Our authorized dealer, Boyner, will review the product and share the process with us. Since the purchase was made through Boyner, the procedure is proceeding in this manner. We thank you for your understanding and cooperation. Sincerely.
