As a customer of Enpara.com for 8 years, I made my credit card payment for the statement due on 07.10.2024, but I paid it on 08.10.2024 at 02:00. I didn’t receive any warning or notification that it was the last day for payment. After this slight delay, various fees such as shopping delay interest, shopping interest, and the Resource Utilization Support Fund of the interest were applied. It feels like these charges were applied prematurely, as it’s unclear how the number of delay days was determined and calculated. If Enpara.com can process fees so quickly, it’s frustrating that they don’t notify customers with the same efficiency. I kindly request that these fees be corrected. If not, I will close all my accounts, including my credit card, by the end of the month.
On November 15, 2024, when the electricity at my workplace and my employees' phone lines were disconnected, I suspected an issue with my Enpara credit card and contacted customer service. I was informed that 19 other automatic payments had also been canceled. The actual issue, which even the represe...
I previously made a purchase from the same store using my Enpara credit card and was able to set up installment payments without any issues. However, on 22.09.2024, I made another purchase from the same store, but this time, I couldn’t arrange installment payments. When I contacted customer service,...
On January 27, 2025, Enpara withdrew ₺2280 from my account for a delayed payment, leaving me in a difficult situation. I was not notified in advance about this deduction, which made the situation even worse. When I requested a refund, I was told that it could not be processed due to bank policies. I...
Unauthorized transactions were made using my Enpara credit card without my knowledge. I was notified of the shopping passwords, and I immediately contacted Enpara customer service via online support and by phone. After my initial message, four more transactions were made, all requiring shopping pass...
I experienced a serious issue with Enpara regarding an unauthorized transaction on my credit card. On March 17, 2025, I noticed three unauthorized transactions on my card and immediately contacted my bank to report the fraud and request cancellation. While the bank blocked my card and access channel...
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