I've been using the Electrolux E6AF1-6ST fryer I bought on March 28, 2023. When I was halfway through the cooking time the last time I used it, I took out the container and shook it. The drawer handle came off in my hand at that moment, and the basket with all the food fell to the floor. I contacted customer service, informed them that the product was still under warranty, and asked for a replacement. According to the service, it was a user error, and they could not replace it in this manner. They stated that the replacement would cost 1300 ₺ and that the entire sliding drawer would be replaced rather than just the handle. I assert that this is not my fault, and the user manual states that when half of the cooking time has passed, the container should be removed and shaken. I also clarified that the sliding drawer's handle is made of plastic, is held only at one point, and has a chrome cover. Customer service informed me that they would be unable to proceed with the replacement unless the customer service department gave their approval. I am currently unable to use the product without the sliding drawer handle and am in a difficult situation. Looking through online feedback, I discovered that many people had experienced the same issue. Reviewing the photos of the product that I will upload will show how weak and incorrect the breaking point is. I demand that my problems be resolved immediately and that the handle be replaced at no cost. This would be inconsistent with your brand otherwise.
My Electrolux ESM48310SX dishwasher gave an i5H error on July 23, 2024. After I reported the issue, the Electrolux service in Çorlu, Tekirdağ took the product to their workshop. When they returned it on July 31, the machine showed the exact same i5H error during the very first run. I contacted cust...
On 21.01.2023, I bought an Electrolux brand EW7H458ST model dryer from Media Markt. When the machine took the laundry out without drying and leaked water, I called the service because the product was under warranty. It was stated that water had accumulated in the heat exchanger filter area and that ...
The Electrolux 22354560 Puli UK 482 E refrigerator door seal tore about a year ago. On October 25, 2024, an authorized service team visited my address in Buca Evka 1, İzmir to inspect the issue. They charged me ₺600 for the service fee, but did not perform any repair. Instead, they only stated that ...
On October 17, 2021, I purchased an Electrolux LNT7ME46W2 model 510-liter no-frost refrigerator with a bottom freezer. The first breakdown occurred on September 25, 2023, just months before the warranty expired. During the late summer heat, we had to discard more than half of our food and beg neighb...
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