In eFootball, my young son accidentally made a large in-game coin purchase using my account, resulting in a serious financial burden for us. I have tried multiple times to request a refund, but all my attempts have been ignored or rejected by customer support.
This was not an intentional purchase, and I can provide proof that the coins were never used for any unfair advantage or gameplay. As someone who is currently struggling with debt, this unexpected charge has only made things worse. I’m asking Konami or the appropriate platform (Google/Apple) to please review this case and issue a refund.
If anyone has successfully navigated this process before, please share how you did it. I urgently need assistance and hope that someone from the company takes responsibility and helps resolve this matter fairly.
I am reaching out because I am in a very difficult situation. My younger brother accidentally made a purchase through the eFootball platform by mistake — he claims he clicked it unintentionally. As a result, a significant amount was charged to my credit card, and now I am unable to recover my money....
On 29.06.2025, I accidentally purchased eFootball Coins twice in the Efootball mobile game. I realized the mistake within less than 30 minutes and immediately requested a refund. According to Google’s refund policy, I was still within the eligible timeframe for a refund, and my case complied with th...
On October 29, 2025, I accidentally purchased in-game currency worth $24 in the eFootball 26 Mobile game. The purchase was made directly through the in-game store, and I immediately requested a refund right afterward. However, even though 10 days have passed, the refund has still not been processed....
I accidentally purchased eFootball in-game currency and immediately requested a refund. However, despite submitting two refund requests, both were denied without any explanation. I don’t understand why eFootball won’t allow refunds for accidental purchases, especially when I reported it right away....
On 03.07.2025, an unauthorized transaction occurred on my e-Football account. My younger brother, without my consent, purchased coins using my registered payment card. I did not approve this purchase and immediately attempted to request a refund, but the platform did not allow me to cancel or revers...
Comments