On 03.07.2025, an unauthorized transaction occurred on my e-Football account. My younger brother, without my consent, purchased coins using my registered payment card. I did not approve this purchase and immediately attempted to request a refund, but the platform did not allow me to cancel or reverse the transaction.
The entire balance on my card was used without my permission. This has caused significant financial distress, as I rely on that balance for essential expenses. Despite my efforts to resolve the issue through your support channels, I have not been able to initiate a refund process.
I explicitly request a full refund of the unauthorized payment made for the coin purchase. Please understand the emotional and financial stress this situation has caused me. I kindly ask you to resolve this issue fairly and restore the amount to my card.
I am reaching out because I am in a very difficult situation. My younger brother accidentally made a purchase through the eFootball platform by mistake — he claims he clicked it unintentionally. As a result, a significant amount was charged to my credit card, and now I am unable to recover my money....
On September 26, 2025, my younger brother made a 1040 MyClub purchase on the eFootball 2026 mobile app without my permission. The purchase was made through Google Play under the username _Abdullah_65 using my bank card, and the charge of ₺349.99 appears on my card statement. Right after noticing th...
On 29.06.2025, I accidentally purchased eFootball Coins twice in the Efootball mobile game. I realized the mistake within less than 30 minutes and immediately requested a refund. According to Google’s refund policy, I was still within the eligible timeframe for a refund, and my case complied with th...
In eFootball, my young son accidentally made a large in-game coin purchase using my account, resulting in a serious financial burden for us. I have tried multiple times to request a refund, but all my attempts have been ignored or rejected by customer support. This was not an intentional purchase, ...
Multiple eFootball Coin purchases were made without my knowledge or consent through my Vodafone postpaid mobile line, resulting in a total charge of $139 being added to my November 2025 bill. I was completely unaware of these transactions. During this period, my SIM card was lost, and it’s possible...
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