I bought a Dyson Gen5detect vacuum cleaner, and just one month after purchase, the cover next to the carpet head fell off. I contacted support and waited six months for a replacement, but when it finally arrived, it was the wrong color. I returned it, waited three more months, and then received the exact same incorrect part again. I accepted it reluctantly, only because I was told that if it happened again, they would replace it properly.
Now, the same part has fallen off once more, and Dyson refuses to replace it—this time saying I have to pay ₺3,900 for a new one. This is completely unacceptable for such a high-end product from a brand I trusted.
I purchased the Dyson Gen 5 Detect stick vacuum, and within 3-4 months, the side wheel on the carpet cleaning head broke. When I contacted Dyson, they assured me they would send a replacement, but it has been nearly two months, and nothing has arrived. I’ve repeatedly requested either the replaceme...
I own the Dyson Gen5 Detect, and recently the round components next to the carpet head broke off by themselves—no impact, no misuse. The product is still fairly new, and I expected much more from a premium brand like Dyson. The real frustration began when I tried to contact customer service for help...
I contacted Dyson for repair service because my vacuum cleaner broke down. Before the product even reached their service center, I was charged ₺5,600. The service team later came to collect the vacuum cleaner, but since then, it has never been returned, and the entire process has turned into a night...
I purchased the Dyson V15 vacuum cleaner two years ago, spending what was almost equivalent to a full month’s salary at the time. Now, just three months after the warranty expired, the carpet cleaning head has completely stopped working, and Dyson refuses to provide a replacement. To make things wo...
The head of our Dyson corded vacuum broke, and because it has been 5 years and 2 months, the guarantee does not cover it. I was told that I would have...
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