The head of our Dyson corded vacuum broke, and because it has been 5 years and 2 months, the guarantee does not cover it. I was told that I would have to pay for the part. I purchased the item in a video conference with Dyson staff, transferred ₺2500, and placed the order. However, the item did not fit the hose. When we contacted again, we were told we required an adaptor, but it was out of stock and we should check the internet. After more than two months of waiting, the part remained unavailable. I wrote multiple emails, and last week, the part became available, so I placed an order. Once again, the received part did not fit. I've contacted customer support several times, and after waiting for 25 minutes today, I finally got through and spent 40 minutes discussing my problem with them. This time, they stated that there would be no return because I had received the part more than three months ago. I was astonished and frustrated by their faults in providing the incorrect part, the lack of the additional part they mentioned, and the continuous lack of compatibility even when it became available. It's unacceptable for a brand like Dyson. Despite paying more for Dyson vacuums than others, having service solely in Istanbul and waiting at least 30-40 minutes to reach customer support is not a pleasant experience. It appears that we need to select a brand with a superior service network. I desperately seek a resolution to my anguish.
I chose Dyson specifically because I believed it stood for quality and professionalism. Sadly, what I’ve experienced over the last two months has destroyed any trust I had in the brand—and shown there’s no real commitment to customer satisfaction. The vacuum head of my Dyson cordless vacuum broke m...
My Dyson vacuum cleaner's head broke down. I contacted customer service, and they assured me that they could send a replacement for around 2000 TL, and it was in stock, with an estimated delivery time of 1-3 business days. Trusting their words, I made the payment and purchased it. It has been 10 day...
I contacted Dyson for repair service because my vacuum cleaner broke down. Before the product even reached their service center, I was charged ₺5,600. The service team later came to collect the vacuum cleaner, but since then, it has never been returned, and the entire process has turned into a night...
I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue ca...
In my personal opinion, Dyson has failed. They have been unable to supply spare parts for a long time. Investigate the complaints, and you'll see. We are tired of this brand. The handle of my vacuum broke. I contacted Dyson on February 10th, and they promised to send a new handle. However, they don'...
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