I purchased a Dyson V12 vacuum expecting long-term quality, but right from the start, I noticed that the silicone seals on the sides of the body were coming loose. At first, I tried to overlook it, but now it’s clear that the vacuum is also leaking air, which directly affects its performance.
During a video call with Dyson support, they had me perform a tissue test over the suspected leak area. The tissue stuck immediately, clearly showing that air was escaping. Based on this, they told me that the cyclone unit would be repaired. But this is not acceptable.
I bought this vacuum brand new. It’s only been lightly used and has already had multiple problems. I don’t want a patched-up product—I want a replacement, not a repair.
Dyson informed me they would collect the device on Saturday for servicing, but unless it’s being replaced entirely, I don’t want it picked up. This is not user damage—it’s a manufacturing defect that appeared from day one.
I paid a premium—₺—for this product and expected a premium experience. Dyson, take responsibility and replace my faulty vacuum with a new one. A customer shouldn’t have to settle for repairs on a defective product straight out of the box.
I’ve been using the Dyson V12 vacuum for less than a year, and it’s already falling apart. The rubber parts started peeling off, there’s a visible crack in the dust bin, the plastic around the attachments is damaged, and worst of all—air is leaking from the device, drastically reducing its suction p...
I own a Dyson Gen5 vacuum cleaner that’s still under warranty, yet it’s already showing serious performance issues. Specifically, there are visible air leaks around the silicone body seals, which are clearly causing a drop in suction power. Despite this, Dyson refuses to acknowledge the problem or o...
I purchased a Dyson V5 vacuum cleaner, and right after it arrived, I discovered that the rubber seal inside the dust bin had come loose. I contacted customer service immediately, and to their credit, they sent me a replacement unit. However, only two months later, the exact same issue happened again...
I’ve had constant problems with my Dyson V12 vacuum since the day I bought it. Now, the connection tube doesn’t lock into place properly, and the dustbin lid won’t close fully either. These issues seriously affect the vacuum’s performance. I contacted Dyson customer service hoping for support, but t...
Hello, I purchased a Dyson V12 vacuum, and it has been malfunctioning from the moment it arrived. I submitted a service request once, and they replaced a part—but the issue still persists. This is not a case of wear and tear. The device has never worked properly since day one. I can barely use it f...
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