I’m very disappointed with Dyson and how they’ve handled my warranty claim for the V15 vacuum cleaner. The stationary vacuum head broke, even though the product is still under warranty. I contacted customer service and was told a replacement would be sent. That sounded fair—until they mentioned it was out of stock.
I waited patiently for three weeks, assuming they would follow through as promised. But instead of an update or resolution, I received a message saying my order had been canceled without explanation. No new ETA, no alternative solution, and absolutely no accountability. I paid a premium price (₺) for a product that was supposed to come with reliable support and service. I purchased it directly from Dyson’s official website, expecting a professional experience—not this.
Dyson needs to take full responsibility and resolve this immediately by either restocking and shipping the replacement or offering a fair alternative. I shouldn’t have to chase after a warranty promise. This kind of treatment is unacceptable, especially for a brand that charges this much for its products.
Hello, I own a Dyson V15 vacuum cleaner, and recently the cleaner head suddenly stopped spinning without any warning or prior issue. I reached out to Dyson customer service, expecting help under warranty or at least a paid repair option. But instead, I was told that there was nothing they could do. ...
I’m incredibly frustrated with Dyson and how they’ve been handling my broken V15 Detect Absolute. The dust bin broke, and I reached out to customer service right away. They acknowledged the issue but told me I’d have to wait because the replacement part is out of stock. It’s been over 20 days, and I...
I purchased my Dyson V15S vacuum on December 10, 2024, and despite having no damage, cracks, or user-related issues, one of the vacuum heads has stopped working. When I contacted Dyson support, they said I would have to pay for a replacement—without offering any valid explanation. This is completel...
I purchased the Dyson V15 vacuum cleaner two years ago, spending what was almost equivalent to a full month’s salary at the time. Now, just three months after the warranty expired, the carpet cleaning head has completely stopped working, and Dyson refuses to provide a replacement. To make things wo...
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
Comments