I Waited Weeks But Dyson Canceled My V15 Replacement Under Warranty Without Delivering

Şeyda
July 11, 8:25 am
10

I’m very disappointed with Dyson and how they’ve handled my warranty claim for the V15 vacuum cleaner. The stationary vacuum head broke, even though the product is still under warranty. I contacted customer service and was told a replacement would be sent. That sounded fair—until they mentioned it was out of stock.

I waited patiently for three weeks, assuming they would follow through as promised. But instead of an update or resolution, I received a message saying my order had been canceled without explanation. No new ETA, no alternative solution, and absolutely no accountability. I paid a premium price (₺) for a product that was supposed to come with reliable support and service. I purchased it directly from Dyson’s official website, expecting a professional experience—not this.

Dyson needs to take full responsibility and resolve this immediately by either restocking and shipping the replacement or offering a fair alternative. I shouldn’t have to chase after a warranty promise. This kind of treatment is unacceptable, especially for a brand that charges this much for its products.

July 17, 11:52 am (6 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

July 17, 12:21 pm
profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

My Dyson V15 Cleaner Head Stopped Spinning and I Was Refused Repair Support

Arzu
May 02, 6:23 pm
17

Dyson Sold Me a Defective V15 Vacuum with No Solution

Elif
March 30, 2023 12:04 pm
18
1
İsmigül is completely dissatisfied with the result

Dyson V15 Carpet Head Stopped Working – No Replacement, Spare Parts Overpriced

İsmigül
February 09, 12:30 pm
4
Report a Similar Issue