I bought a Dyson hair straightener, and after a while, it stopped charging. I contacted Dyson support, and they asked me to send the product in for inspection. I followed their instructions and sent it back. Later, they returned both the device and a new charger, claiming the issue was resolved. But when I tested it, the straightener still wasn’t charging.
After notifying them again, they insisted I ship both parts back separately—two packages, one starting with a 1000 tracking number and the other with a 2000. I did exactly as instructed. Eventually, I received a large box back from Dyson—but it only contained my straightener, not the charger. Since then, I have called multiple times over the past three months, explaining that my charger is missing. Every time, they say they’ve “forwarded the issue” and someone will get back to me—but no one ever does.
I’m incredibly frustrated. I use several Dyson products and always trusted the brand to resolve issues quickly. But this experience has been a nightmare. I even offered to buy a new charger from their store, but they told me it’s not available for sale. I’m left with a non-functional product and no way to charge it.
Dyson, you need to take responsibility and return the charger you lost or send me a replacement immediately. This level of service is unacceptable for a premium brand.
I’m extremely disappointed with my Dyson hair straightener. I trusted this brand for its premium reputation, but it ended up severely damaging my hair. The front sections of my hair literally burned off and broke. I reached out to Dyson customer support through WhatsApp right away, but I haven’t rec...
After purchasing the Dyson Corrale straightener, when I used it for the second time, after the device's charge ran out, I couldn't use it with a cable when I plugged it in, the device immediately shut down. I called the call center, showed the problem with a video call, the Customer Representative a...
Dear Dyson users, I need your help! I purchased a Dyson Corrale hair straightener in 2020, and now its battery has stopped working. I sent it to Dyson's authorized service, only to receive a baffling response 12 days later. They said, "We can't repair it, so you can either take it back, or we sugges...
I purchased the Dyson Airstrait model from a Dyson store about 2 months ago, and I am not satisfied with the product. Since the day I bought it, I have been unable to straighten my hair properly, and even when I manage to style it, the result deteriorates very quickly. I am definitely not getting th...
In March 2024, I purchased two Dyson Airstrait hair straighteners from the Bijenkorf store in Amsterdam, one for myself and the other as a gift. Unfortunately, I handed over the invoice at customs for tax-free processing, so I no longer have a copy of it. Now, one of the straighteners has malfunctio...
Comments