I Burned My Hair With Dyson Straightener and Now I Want a Full Refund

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Merve
July 26, 2025 4:44 pm
8

I’m extremely disappointed with my Dyson hair straightener. I trusted this brand for its premium reputation, but it ended up severely damaging my hair. The front sections of my hair literally burned off and broke. I reached out to Dyson customer support through WhatsApp right away, but I haven’t received any proper response or meaningful update. The process is painfully slow and shows a lack of care for the customer’s experience.

After such damage, there is absolutely no way I will ever use this device again. I no longer feel safe using it. I expected better quality and safety standards from Dyson. This is unacceptable for such an expensive product. I am demanding a full refund for the product immediately. Dyson must take responsibility for the damage caused.

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Progress

August 04, 2025 6:47 pm

I bought an Airstrait from Dyson, it burned my hair so I sent it back, but they are not accepting the return. I asked if I could at least exchange it for an Airwrap, but that's not possible either. I am being victimized. I bought so many products from Dyson and was satisfied, but now they are victimizing the customer. I don't want the product I don't like and am not satisfied with to be sent back to me. I want a refund or an exchange with the Airwrap.

August 02, 2025 10:17 am (6 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey

Merve
Merve
August 02, 2025 3:51 pm

There is still no decision; they took the product to the service, but I do not want the same model again. I was not satisfied with the product. I said I wanted a refund or an exchange with an Airwrap. I hope this is taken into consideration. This is my nth purchase from Dyson; we pay so much money. Please do not send back a product I am not satisfied with.

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