I sent my Dyson V10 vacuum cleaner to service for the second time on January 30, 2025, due to an issue with the trigger mechanism. The vacuum was delivered to the service center on Friday, and on February 4, 2025, I received a message stating that the main handheld unit had been replaced and would be shipped within 3 business days. However, despite the promised timeframe, my unit has still not been shipped.
I contacted customer service on February 7, 2025, and was told the vacuum would be shipped that day and that I would receive tracking information soon. But no update has been provided, and my vacuum is still missing. This delay is extremely inconvenient, especially since I don’t have a backup vacuum at home. I need an urgent response and immediate shipment of my repaired unit. Dyson, please resolve this issue as soon as possible!
On April 30, 2025, I ordered a Dyson V10 vacuum cleaner directly from Dyson’s official website. When the package arrived, one of the parts was broken right out of the box. I immediately reached out for support through every possible channel—email, WhatsApp, and phone—but received no meaningful respo...
I'm writing to express my displeasure with the Dyson V15 vacuum cleaner I bought in March. Unfortunately, the vacuum has broken down, forcing me to contact technical support. On July 31, 2023, the service assured me that the required battery was in stock and would be delivered. However, the battery ...
I ordered a Dyson V15 battery, and according to the system, it was shipped on May 17, 2025. It’s now May 26, and I still haven’t received my package. I chose Dyson because I believed in the reliability of their products and service, but clearly, that was a mistake. I’ve reached out to Dyson’s custo...
4 months ago, my Dyson vacuum cleaner, which I purchased 4 months ago, was taken from my home to be delivered to the service by cargo on 03.05.2023 as a result of my contact with the contact center. Although the cargo delivered the product on 05.05.2023, the product service process was reported as 1...
Dear Dyson Customer Service, I am writing to express my dissatisfaction regarding an ongoing issue with my Dyson vacuum cleaner. Since August 2024, I have been trying to obtain a replacement battery for my device. Despite numerous attempts to resolve the issue, I have not received the battery, nor h...
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