In February, I purchased the Dyson Gen5 cordless vacuum from Dyson.com.tr. Since I was moving in April, I left the box sealed and unused until after I settled into my new home. When I finally tried the vacuum, I noticed that the carpet head would not glide on my rugs at all — it sticks so firmly that the machine stops itself.
I immediately reported the issue to Dyson and requested a replacement. They video-called me, and I demonstrated the problem, even testing on multiple carpets. They asked me to ship the vacuum in for inspection. After receiving it, the technical service claimed there was “no issue” and sent it back. I contacted them again, this time showing my friend’s identical model during another video call to compare performance. They again asked me to send it in, but the result was the same — they insisted there was no problem.
I have had multiple phone calls and video calls where they saw the issue themselves, yet they refused a replacement. This is frustrating, especially for such an expensive product. I cannot use the carpet head at all, and Dyson is not standing behind its product. I request an immediate replacement so I can fully use the vacuum I paid for.
I purchased the Dyson Gen 5 Detect stick vacuum, and within 3-4 months, the side wheel on the carpet cleaning head broke. When I contacted Dyson, they assured me they would send a replacement, but it has been nearly two months, and nothing has arrived. I’ve repeatedly requested either the replaceme...
I bought a Dyson Gen5detect vacuum cleaner, and just one month after purchase, the cover next to the carpet head fell off. I contacted support and waited six months for a replacement, but when it finally arrived, it was the wrong color. I returned it, waited three more months, and then received the ...
I recently bought a Dyson Gen5 Detect vacuum from the company's official website. It arrived today, and I couldn't wait to put it to use. I fully charged it, but the vacuum would not work at all. I immediately contacted customer service, and they attempted to help me via video call, but it was ineff...
My Dyson Gen5 vacuum stops working whenever it comes into contact with a carpet. Up until now, I’ve been able to vacuum all my rugs without any problems, but for the past 24 hours, it hasn’t worked on any carpet. It runs briefly on hard floors, but as soon as I move to a carpeted surface, the device...
I purchased the Dyson Gen5detect (Serial No: Z5T-EU-SGA3196A), expecting a high-quality product, but I’ve had nothing but issues. First, the carpet head broke, and after contacting Dyson, they sent me a replacement instead of repairing it. However, just 3-4 months later, the same issue happened agai...
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