I chose Dyson specifically because I believed it stood for quality and professionalism. Sadly, what I’ve experienced over the last two months has destroyed any trust I had in the brand—and shown there’s no real commitment to customer satisfaction.
The vacuum head of my Dyson cordless vacuum broke more than two months ago. It’s still under warranty, yet I’ve been left hanging. I’ve called customer service countless times, and each time I’m told the same vague excuse: “The part is being sourced. Please wait.” That’s all I ever hear. But nothing actually happens—no replacement sent, no updates, no solution.
Meanwhile, I can’t even clean my home properly. The vacuum is just sitting useless. I paid a premium—₺—for what was supposed to be a high-end product, but the lack of support is beyond unacceptable.
Why sell a product if you can’t provide its replacement parts? Why offer a warranty if you’re not going to honor it?
I’m giving Dyson 7 days to resolve this. If I don’t receive the part or a clear resolution within that time, I will be filing a formal complaint with the Consumer Arbitration Board and pursuing every legal right available to seek product replacement and compensation.
I’ve owned my Dyson V12 for exactly three years, and from day one, it’s been a constant headache. The vacuum has been sent to service at least five separate times, which is all officially recorded. And now, it won’t even power on. Just two days ago, I handed it over to the authorized service center...
The head of our Dyson corded vacuum broke, and because it has been 5 years and 2 months, the guarantee does not cover it. I was told that I would have...
I purchased my Dyson V15S vacuum on December 10, 2024, and despite having no damage, cracks, or user-related issues, one of the vacuum heads has stopped working. When I contacted Dyson support, they said I would have to pay for a replacement—without offering any valid explanation. This is completel...
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
I bought a Dyson V8 vacuum expecting high-quality customer service, but I’ve been left deeply disappointed. About two months ago, the vacuum head broke, and I reported it to Dyson. They told me to call back and request the part once it was back in stock. However, despite multiple follow-up calls, th...
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