I’m fed up with the ongoing issues I’ve had with my Dyson V12 vacuum cleaner. First, the carpet head broke down and the motor kept stopping during use. On top of that, the dustbin lid wouldn’t close properly. At that point, Dyson had sent me replacement parts, which I appreciated.
However, now the vacuum’s wand has snapped, and I contacted customer service again. Despite my device still being under warranty, they informed me that because three prior service orders had already been processed, they could no longer send a replacement part. They said someone would reach out to me—but no one has.
Why am I being penalized for repeated defects in a product that should work reliably? It’s not like I’m asking for something outside the terms of the warranty—I just want a working vacuum. It’s clear this model has recurring quality control issues.
I paid a premium for Dyson, trusting their reputation, but now I feel ignored and disappointed. I expect Dyson to honor the warranty without giving me the runaround and to send the replacement wand part immediately. Please take responsibility and resolve this issue without further delay.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will address the issue with utmost care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
Dear Customer, In response to your request, we tried to reach you via our call center line at 0850 532 11 44, but we were unable to contact you. If your request is still ongoing, you can reach us through our call center at 0850 532 11 44 or via our other communication channels at https://www.dyson.com.tr/destek/iletisime-gecin. Kind regards, Dyson Turkey
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