I purchased a Dyson V12 cordless vacuum, and although I didn’t start using it immediately, I’ve only been using it regularly for the past 1.5 years. Lately, I’ve encountered a very frustrating and consistent issue: every time I turn on the device to start cleaning, it suddenly shuts off on its own. When I try to turn it back on, it won’t start on the first attempt. It only begins working after the second or sometimes third try—and then finally continues normally.
I’ve tested this with every attachment, and the same problem happens across all of them. I contacted Dyson support, and at first, they told me they would send a new main body. But shortly after, they said it was a mistake and that I’d need to send it to service at my own expense because the warranty has expired.
This is incredibly frustrating. I bought this vacuum with the belief that Dyson stands for quality, and I’ve taken exceptional care of the device—especially regarding filter maintenance and cleanliness. Despite that, I’m dealing with what appears to be a chronic hardware issue, far too early in the product’s life.
I find it unacceptable that I now have to pay for a repair when the problem is clearly a manufacturing fault that surfaced shortly after regular use began. Dyson needs to take accountability for this recurring defect and resolve my issue without charging me.
My Dyson V12 cordless vacuum constantly turns off during use—an issue Dyson previously confirmed requires replacing the main body. Initially, when I contacted Dyson support, they verified this malfunction and agreed the main unit needed replacement. Now they're demanding I pay for the repair simply ...
I purchased my Dyson V12 vacuum cleaner in July 2022, and for the past three days, it has been shutting off on its own while in use. Every time I press the power button, it turns back on only to shut off again. This process repeats at least three times before the vacuum finally starts working contin...
I purchased a Dyson V12 two years ago, and the issues never seem to end. Now, the vacuum shuts off 2-3 seconds after pressing the power button and won’t stay on. Since the warranty has expired, Dyson is demanding an extremely high repair fee, which is frustrating for a product at this price. I expe...
I’ve been using my Dyson V12 vacuum with great care, yet for the past 1-2 months, it has developed a serious issue. The vacuum runs for a short time and then shuts off on its own. When I try to restart it, the same thing happens—it works briefly and then turns off again. This problem is not only di...
I own a Dyson V12, and it has started turning off on its own shortly after I power it on. This issue often repeats 3-4 times in a row, making it nearly impossible to use the vacuum effectively. I’ve already cleaned the filters as suggested, but the problem persists. I am extremely frustrated as thi...
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