Dyson Vacuum 5-Year Warranty Promise Unfulfilled
I purchased a Dyson vacuum cleaner on August 21, 2021. During use, a few small parts broke, which Dyson promptly replaced after I contacted them by phone. I was thrilled and felt I'd made a great choice.
However, on July 16, 2024, the cord retraction mechanism broke. I took it to Biltek, claiming to be Dyson's service center in Kayseri. They said the repair would be charged. When I mentioned the ongoing warranty, they hesitated.
After much effort, I finally reached Dyson and sent the product via courier. They claimed the warranty was void because the vacuum had been used for construction cleanup, which wasn't true. I requested a report or official document stating this, but they refused, simply reading from a pre-printed form.
In short, the 5-year warranty is completely false. My advice: instead of spending money on a Dyson, buy five vacuums from discount stores and throw away the broken ones.
Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our resolution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
