I purchased a Dyson vacuum cleaner on August 21, 2021. During use, a few small parts broke, which Dyson promptly replaced after I contacted them by phone. I was thrilled and felt I'd made a great choice.
However, on July 16, 2024, the cord retraction mechanism broke. I took it to Biltek, claiming to be Dyson's service center in Kayseri. They said the repair would be charged. When I mentioned the ongoing warranty, they hesitated.
After much effort, I finally reached Dyson and sent the product via courier. They claimed the warranty was void because the vacuum had been used for construction cleanup, which wasn't true. I requested a report or official document stating this, but they refused, simply reading from a pre-printed form.
In short, the 5-year warranty is completely false. My advice: instead of spending money on a Dyson, buy five vacuums from discount stores and throw away the broken ones.
I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than t...
On October 21, 2024, I purchased a Dyson SV47 V15S DT Subm Cordless Vacuum from the Kayseri Media Markt store. After using it for about 15 days, the vacuum began displaying a filter error. Following instructions on Dyson's website, I cleaned the filter as shown in the video. However, the filter erro...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
I bought a Dyson v10 upright vacuum cleaner on 15.11.2022 and on 15.12.2023 I reported the sounds coming from the pipe connections of the lower head of my vacuum cleaner to the Dyson customer service WhatsApp line. I requested a spare part, saying that it could break during the warranty period. Cust...
I purchased my Dyson V15S vacuum on December 10, 2024, and despite having no damage, cracks, or user-related issues, one of the vacuum heads has stopped working. When I contacted Dyson support, they said I would have to pay for a replacement—without offering any valid explanation. This is completel...
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