Dyson V8 Arrived Faulty With Charging Issues and Poor Quality
On 29.11.2024 at 16:00 I received the Dyson V8 product that I ordered 2 days ago (Order number: 910901002580 Cargo tracking number: 85450225 Serial no: 4MF-EU-THJ3333A). I opened the packaging with the assurance of a world brand and put it on charge, but what the hell, it is not charging! I waited until 21:00, but unfortunately the result is zero! When I searched on the internet out of curiosity about what could be the reason, I read the complaints on this site and it was a complete disappointment! The problem with Dyson products is not only charging, as far as I read, they have problems in every part! We know Dyson as a British brand, but unfortunately they closed their British facilities and moved to Malaysia, and unfortunately neither the production quality nor the quality control unit works properly, and the same production problems have been continuing for 10 years! They seem to have solved many complaints, but the poor quality still emerges and reveals itself years later! For all these reasons, I will return the product on Monday without waiting for a solution and get my payment back. They will refund my payment without objection or I will get it back with a chargeback transaction. Actually, I would like to prevent them from marketing such a low quality and problematic product range in our country by filing a complaint with the Ministry of Commerce. I also condemn the Turkish authorities of this company's Turkish marketing organization for acting as intermediaries in the sale of such problematic and poor quality products! I could not find a definition for marketing Dyson products even though they knew there were so many complaints!
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
During my conversation with your representative, it was decided to return the product and refund the amount to my credit card! Yesterday, the courier came and picked up the returned product and suggested "you could have exchanged it for a new one," and although we returned the product, my spouse still wishes to use Dyson. So, I called the company again for an exchange with a new one, but I did not receive a positive response! Apparently, the non-charging product cannot be exchanged for a new one! The product amount has also not been refunded to my card yet! What other solution would you propose, I wonder?
