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Dyson V8 Absolute Vacuum Poor Service Experience

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Leyla
Dyson
August 08, 2024 3:29 am
113

My Dyson V8 Absolute vacuum cleaner has started working intermittently in max mode, despite being carefully used. I live alone and take great care of my appliances. I purchased the vacuum from Media Markt and sent it for service through them. When it was returned, the motor part was scratched, and the vacuum now shuts off after less than 3 minutes of use on a full charge.

I chose Dyson because of its reputation for quality, but this experience has been disappointing, especially since the warranty expires in 15 days. I do not accept the scratches on my vacuum and request a replacement. If my complaint is not resolved, I will pursue legal action.

Leyla
Leyla
August 12, 2024 2:04 pm

The brand and service did not contact me in any way.

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Dyson
August 14, 2024 1:38 pm (6 days after complaint)

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Leyla
Leyla
August 22, 2024 1:54 am

Here is the translated text from Turkish to English: "Within 2 hours, 3 women from Dyson customer service called me, but they repeated the same things as if they had a written script and did not care about my statement at all. The device they said they carefully and meticulously inspected and sent back to me had no battery issues when it went to the service, but when it came back, it wouldn't work for more than 2 minutes. So, you see how meticulous they are. You buy Dyson, and it's as if you've never used a vacuum cleaner before. The most annoying part is the stereotypical response: 'Yes, I understand you, but is there any other issue I can help you with?' as if they had solved my problem. If there weren't any complaints, they wouldn't have called me at all."

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