Dyson V16 Purchase Issue - Stand Gift Not Delivered Despite Campaign
On November 18, I purchased a V16 vacuum cleaner from the Dyson store with my order number 10691301716. Even though I paid the same price and bought it from the Dyson store during the campaign period, I wanted to benefit from the free standing dock promotion, but I was told that the gift could not be provided. I contacted customer service both by email and via WhatsApp, but no solution was offered and their attitude was indifferent. It is truly surprising to see such a careless approach from a well-known brand that sells such expensive products. It seems losing a customer is easier for them than sending a gift. I am genuinely disappointed; no solution was provided and no effort was made to make things right. Even though I met the campaign requirements, the gift was not delivered to me. I request that my standing dock gift be sent.
I have never seen such a careless company :) Their products and services are not worth the money at all. Everyone buys once out of curiosity and then realizes, like I did, that it's not worth it :) They don't care about customers at all. The vacuum cleaner is the same; it doesn't have features that would make it worth almost 4 times more than other brands.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will address the issue with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
Dear Customer, In response to your request, we tried to reach you via our call center line, but we were unable to contact you. If your request is still ongoing, you can reach us through our call center or via our other communication channels. Best regards, Dyson Turkey
There’s a very simple game going on :) They reply at such a convenient date, and then say, oh, 14 days have passed, we can’t help you :) They really run this big brand like a corner store :) I say I wrote my complaint on the date I received it, but they say, well, there’s nothing we can do about that date. It’s a shame, really a shame.
