On November 18, I purchased a V16 vacuum cleaner from the Dyson store with my order number 10691301716. Even though I paid the same price and bought it from the Dyson store during the campaign period, I wanted to benefit from the free standing dock promotion, but I was told that the gift could not be provided. I contacted customer service both by email and via WhatsApp, but no solution was offered and their attitude was indifferent. It is truly surprising to see such a careless approach from a well-known brand that sells such expensive products. It seems losing a customer is easier for them than sending a gift. I am genuinely disappointed; no solution was provided and no effort was made to make things right. Even though I met the campaign requirements, the gift was not delivered to me. I request that my standing dock gift be sent.
I bought a Dyson v16 Piston Animal vertical vacuum cleaner from Dyson on November 13, 2025. The next day, on November 14, 2025, I learned that Dyson launched a campaign in which he gave a standing unit to those who bought this broom. I informed the store representative of the situation and told me t...
I purchased the Dyson V12 vacuum cleaner, which included a stand unit as a promotional gift. Despite buying directly from Dyson Turkey’s official seller, the gift was not included in my delivery. I reached out to their customer service, but they have been unhelpful and failed to resolve the issue. ...
On August 31, I purchased a Dyson V12 Detect Slim cordless vacuum directly from Dyson Türkiye’s official website (order no: 132115850). At the time of purchase, the product description clearly stated that a free stand unit was included. This information was visible on the site when I placed the orde...
I'm writing to express my displeasure with the Dyson V15 vacuum cleaner I bought in March. Unfortunately, the vacuum has broken down, forcing me to contact technical support. On July 31, 2023, the service assured me that the required battery was in stock and would be delivered. However, the battery ...
I own a Dyson V15 cordless vacuum and was informed that they would send a replacement part due to a motor issue. After waiting for months, they called to say the part was unavailable and asked me to send my vacuum to the authorized service center. A while after sending it in, they informed me that t...
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