Dyson Did Not Deliver the Promised Stand Unit for My V15s Detect Submarine Vacuum
I bought the Dyson V15s Detect Submarine vacuum cleaner from the Dyson store on December 1. While the vacuum arrived on December 6, the promised stand unit has yet to be delivered, and it's been 15 days now. Even after addressing the issue with Trendyol's customer service, they continue to reference high demand as the cause for the delay, as evidenced by the attached photos, yet no substantial progress has been achieved. I anticipated improved coordination and quicker service from both Dyson and Trendyol, considering the brand's reputation. I kindly ask that the stand unit be sent to me right away, as this process has taken much longer than it should for a simple delivery.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
They called from customer service. They mentioned that they called regarding my complaint on the complaint platform about the standing unit not being delivered. They said they would investigate the issue. I also stated that the standing unit should be sent to me with photographic evidence and proof. They said they would review it and get back to me. No solution has been provided yet, and I am waiting.
At the end of the past month, I finally received the standing unit. Thank you.
Thank you.
