Dyson V15 Vacuum Quality And Warranty Issues

Ceki · 2024-04-29T20:15:26+03:00

Dear Sir/Madam, I am Ceki Kohen, and I am writing to express my dissatisfaction with the Dyson V15 Detect vacuum cleaner that I purchased on May 20, 2024, from MediaMarkt Istanbul Forum Marmara Mall. I have encountered serious quality issues with the product, and the post-purchase service provided by the store has been disappointing. The plastic body of the vacuum cleaner shows signs of wear, including scratches, and there is noticeable deformation on the metal parts. At the time of purchase, I was assured by the sales representative that the additional insurance covered all kinds of damage, including scratches. However, the damages that have since appeared contradict the information provided and are not due to user error but became apparent shortly after the purchase. The substantial amount I paid for this product and the negative experience I have had undermines my confidence in the Dyson brand. Furthermore, I feel aggrieved by the misleading information provided by the MediaMarkt sales representative. I hereby formally report this situation and request that my Dyson V15 Detect vacuum cleaner be replaced urgently under warranty. Attached are photos demonstrating the issues with the product. I urge the officials of MediaMarkt and Dyson to intervene in this matter promptly, provide the necessary assistance, and contact me for a resolution. I expect the appropriate actions to be taken to address my grievance and find a swift solution. Yours sincerely, Ceki Kohen

Ceki

Nobody is answering to me why ?

Dyson

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

Ceki

Hello, I haven't been able to speak with your solution center representative yet. I will get in touch and share updates here. Best regards, Çeki Kohen

Ceki

Hello; I spoke with the solution center. They said that the peeling and the bending of the metal are normal, that the peeling is a cosmetic issue and does not affect the suction power of the vacuum cleaner, and that they are aware that they receive many complaints about this. As for the other issue, they mentioned that the bending of the metal part also does not affect the suction power. For these two reasons, they absolutely do not offer replacements. They also mentioned that the service period is at least 20 business days. Considering the price of products from a big brand like Dyson, these types of issues should not occur, and if they do, a solution should be found. Only assisting with issues affecting the suction power of the vacuum cleaner and their response is not a satisfactory answer. Other brands' products can also be considered instead of Dyson. Best Regards, Çeki Kohen

Ceki

Dyson is definitely a brand I would not buy from; they did not provide any assistance. If there's no issue with the motor, they do not stand behind their product. This brand is a complete disappointment and not worth the money.