5
Symnr is very satisfied with the result
Resolved

Dyson V15 Total Clean Filter Error Persists Despite Cleaning

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Symnr
January 14, 2025 3:21 pm
14

I recently purchased the Dyson V15 Total Clean vacuum cleaner, and after using it just once, I cleaned the filter. Four days later, when I used the vacuum again, I received a persistent error message: "Clean your filter and ensure it is dry."

I removed the filter and let it air-dry for two additional days, but the error message hasn’t disappeared. The vacuum continues to display the same filter cleaning warning, making it unusable.

This is extremely frustrating for a brand-new product. I need immediate assistance in resolving this issue. Is this a defect or a technical glitch? Please provide clear guidance or arrange for a replacement if necessary. I expect Dyson to address this promptly and ensure customer satisfaction.

January 18, 2025 1:20 pm (3 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

Symnr
Symnr
January 18, 2025 1:22 pm

I spoke with the Dyson representative, the necessary solution was provided. Thank you.

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