There are holes in the nozzle hose of my Dyson V15 upright vacuum cleaner, causing it to release dust, and it always turns off by itself. Customer service has kept me waiting for three months, claiming that the part is out of stock. They cite issues such as poor conditions in the country and customs problems. As a result, we cannot use the vacuum cleaner. Trusting the Dyson brand, we purchased this expensive product, which has turned out to be a disappointment. During the product fault diagnosis, they stated that the main body could not be repaired. Now, they are saying, "If you want, we can send it to the service center and try to fix it." Do not be deceived by unrealistic advertisements on the internet. I will apply to the Consumer Arbitration Committee.
I sent my Dyson V15 model vacuum cleaner in for service due to a problem with the top chamber. Before sending it, I spoke with customer service and received assurance that there would be no issues during the service. However, when my vacuum cleaner returned from service, its hose was visibly battere...
I purchased a Dyson V15 vacuum cleaner, but unfortunately, before the warranty period ended, it began to intermittently stop during use and then start again. I reached out to customer service, submitted a service request, and arranged for the vacuum to be shipped via courier from my place. They retu...
I have been experiencing a self-shutting issue with my Dyson V15 upright vacuum cleaner for some time. The device turns off on its own about 10 seconds after being switched on, without giving any warning, making it impossible to use the product efficiently. Considering that this vacuum is priced muc...
The body of my Dyson V15 vacuum cleaner broke, and I've been waiting for a replacement part for six months. My customer support request was submitted on March 29, 2024, and I was informed that the part would be shipped as soon as it was back in stock. However, six months later, there is still no evi...
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
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