After one year of use, the motor of my Dyson V15 began stopping on its own — when I turn it on, it runs for a few seconds and then shuts off again. The service center replaced the motor, but the same problem occurred again in less than six months. When I contacted the service, they asked for payment. How can I trust and pay for a motor that is almost certain to fail again? If you truly stand behind your products, you should provide a proper solution. Despite sending multiple emails, I have not received any response. You can’t even offer a one-year warranty for the motor you replaced. I strongly advise others to stay away from Dyson.
My Dyson V15 device shuts down on its own. After reviewing complaints, I understand this is a chronic issue with the product. When I contacted the customer service center, they said it was a user error and not covered under warranty, and that replacing the motor would cost ₺5600. It's evident that t...
I purchased my Dyson V15 vacuum about a year ago, and until now, I’ve been extremely satisfied with its performance—it has become an essential part of my daily routine. However, for the past week, it has started shutting off on its own shortly after being turned on. When I press the button, it turns...
My Dyson V15 vacuum has been shutting off on its own for about a year now due to power interruptions. At first, it only happened once or twice, so I didn’t think much of it, but now it’s occurred seven times, and I can no longer use the device. I contacted Dyson customer service, and they told me to...
My Dyson V15 vacuum head stopped working and was making a loud noise. I contacted customer service, and after a video call, they confirmed that the motor was faulty and promised to send a replacement motor part. However, after installing the new motor, the problem persisted. When I called again, th...
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