Our Dyson V12 upright vacuum cleaner has had a motor failure for three years. Despite following Dyson's regular cleaning procedures, the vacuum would automatically shut off after 2-3 seconds of operation, and we had to repeat this process 8-10 times to get it to work. When we contacted Dyson customer service about the issue, they informed us that the motor needed to be replaced at a cost of ₺5600. After researching online, we found that many others experienced the same problem. Although we raised objections, believing this was not a user error but a manufacturing defect caused by Dyson, the company did not accept it. While we have used other vacuum cleaners purchased at much lower prices for years without any issues, it is concerning that a Dyson upright vacuum cleaner, bought for a significant amount of money, breaks down within 2-3 years and that Dyson does not stand behind its product. This situation is worth reconsidering when choosing a vacuum cleaner.
I purchased my Dyson V7 vacuum cleaner from dyson.com.tr about three years ago. Throughout the time I used the device, I was extremely careful with it—I never dropped it or exposed it to impact. Despite this, the vacuum began shutting off by itself while I was using it, even though I was holding the...
My Dyson V12 cordless vacuum constantly turns off during use—an issue Dyson previously confirmed requires replacing the main body. Initially, when I contacted Dyson support, they verified this malfunction and agreed the main unit needed replacement. Now they're demanding I pay for the repair simply ...
As a frustrated Dyson V12 owner, I’ve experienced recurring issues with my handheld vacuum purchased on October 9, 2022. In just two years, it’s broken three times: First, the tube cracked (a problem reported by many others), then the filter malfunctioned (another common issue), and now, just two da...
My Dyson V15 device shuts down on its own. After reviewing complaints, I understand this is a chronic issue with the product. When I contacted the customer service center, they said it was a user error and not covered under warranty, and that replacing the motor would cost ₺5600. It's evident that t...
I’ve owned my Dyson V12 for exactly three years, and from day one, it’s been a constant headache. The vacuum has been sent to service at least five separate times, which is all officially recorded. And now, it won’t even power on. Just two days ago, I handed it over to the authorized service center...
Comments