Our Dyson V12 upright vacuum cleaner has had a motor failure for three years. Despite following Dyson's regular cleaning procedures, the vacuum would automatically shut off after 2-3 seconds of operation, and we had to repeat this process 8-10 times to get it to work. When we contacted Dyson customer service about the issue, they informed us that the motor needed to be replaced at a cost of ₺5600. After researching online, we found that many others experienced the same problem. Although we raised objections, believing this was not a user error but a manufacturing defect caused by Dyson, the company did not accept it. While we have used other vacuum cleaners purchased at much lower prices for years without any issues, it is concerning that a Dyson upright vacuum cleaner, bought for a significant amount of money, breaks down within 2-3 years and that Dyson does not stand behind its product. This situation is worth reconsidering when choosing a vacuum cleaner.
My Dyson v15 brand upright vacuum cleaner started to give a motor failure right after the warranty expired. I am constantly having problems shutting down while vacuuming. According to what I heard from my friends, it was a serious motor problem. I called customer service. They asked for a fee becaus...
My Dyson V8 upright vacuum cleaner shut down spontaneously about two weeks ago and wouldn't turn back on. The appliance's warranty has expired. To resolve the issue, I first tried a different outlet and checked the filter, but to no avail. Dyson customer service was contacted, and a video conference...
I contacted Dyson for repair service because my vacuum cleaner broke down. Before the product even reached their service center, I was charged ₺5,600. The service team later came to collect the vacuum cleaner, but since then, it has never been returned, and the entire process has turned into a night...
I bought a Dyson V11 brand vacuum cleaner in November 2020. Shortly after I started using it, there was a gap where the pipe and head enter, I called the company and they said it was 'user error', although they showed it differently in their advertisements regarding durability, we said it could be, ...
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