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Dyson V15 Had the Same Power Issue Twice and They Refused to Replace It

Yunus
February 17, 2025 1:27 PM10

My Dyson V15 has been sent to service for the second time due to a power issue. The first time, my device was replaced, but after seven months, I encountered the same problem again. Instead of a replacement, this time the device was repaired and returned to me. Experiencing the same issue twice within 15 months does not reflect well on the Dyson brand. I had recommended the V15 to ten people around me, and now I deeply regret it. The company insists that I continue using a faulty product. My request is a replacement with a trouble-free model instead of the V15. For a brand that sells products at such high prices, this should not be an unreasonable request. It is clear that once the warranty expires, I will face the same issue again.

February 20, 2025 11:20 AM (2 days after complaint)

Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the matter with sensitivity. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

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