I purchased the Dyson V15 Detect™ Total Clean vacuum cleaner from the official website (https://www.dyson.com.tr
). When I first unboxed the product, I noticed that the dust bin silicone was dislodged. Although I could have requested a full replacement for this defective product, I agreed to accept a spare part. Nine months later, the exact same issue occurred again. I contacted customer service both by phone and email, but was told that since a replacement had already been provided once, only a paid spare part could be offered. This is unfair, as the initial replacement was not due to user error but because the product itself was faulty.
My device is still under warranty, and my invoice number is B012024001172512. A recurring defect clearly indicates a manufacturing issue, not misuse. I therefore demand that the spare part be provided free of charge under warranty. I also want to warn other customers not to settle for spare parts or repairs when receiving defective products but to request a full return or exchange. I expect an urgent and positive resolution to this matter.
I purchased the Dyson V15 vacuum cleaner directly from Dyson’s official website for 29.999₺, yet I have faced constant problems since owning it. The rubber seals inside the dust bin frequently come loose, and in July, the main body of the device broke down. When I sent it to service, instead of repa...
I purchased a Dyson V15 vacuum cleaner about 6 months ago from the Dyson store at Mall of Istanbul (Mall Off AVM). Since the very first day, the dust bin seal has repeatedly come loose during use. This issue occurs every single time I operate the vacuum and makes it impossible to use the product eff...
I purchased the Dyson V15 about 7 months ago, and while it’s still under warranty, I’m extremely frustrated by the lack of support and spare part availability. The seal inside the dust bin came off by itself, without any misuse. I contacted Dyson customer service, and they assured me that the dust b...
I purchased a Dyson V5 vacuum cleaner, and right after it arrived, I discovered that the rubber seal inside the dust bin had come loose. I contacted customer service immediately, and to their credit, they sent me a replacement unit. However, only two months later, the exact same issue happened again...
In October 2024, I purchased a Dyson V15 vacuum cleaner from Media Markt, and my product is still under warranty. Three days ago, the seal in the dust bin came off and could not be reattached. This is not the first time I have faced this problem. Previously, the same issue occurred, and the service...
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