I bought a Dyson V15 vacuum cleaner 20 days ago, and the gasket in the dustbin has come loose. When I contacted customer service, they said it must have been broken, and I couldn't fix it, so they would send a new dustbin. They placed the order, and we began waiting for the product. Today, when I called, they said there's no stock available, and there's no information on when it will be restocked. We paid ₺24,000 for a product we've set aside and are waiting for. We have no idea when we'll be able to use it. Our house isn't getting cleaned, and we don't know if we should buy a new machine. There's no communication about the process. This could be the worst product experience I've ever had. They sold it to us so nicely, boasting about how customer-friendly they are.
I bought the Dyson V15 Total Clean vacuum cleaner about a month ago for ₺26,000. Shortly after, I noticed that the vacuum cleaner’s pipe and body woul...
I am absolutely furious with my Dyson V15! Almost immediately after a few uses, I noticed its suction power was weak and contacted customer service fo...
I noticed that my Dyson V15 vacuum cleaner, which I bought in December 2023 and started using because I wasn't here, didn't pick up dust properly when I used it for the second time. It performed no better than an ordinary handheld vacuum cleaner. I called customer service twice, explaining that ther...
I’m incredibly frustrated with Dyson and how they’ve been handling my broken V15 Detect Absolute. The dust bin broke, and I reached out to customer service right away. They acknowledged the issue but told me I’d have to wait because the replacement part is out of stock. It’s been over 20 days, and I...
I purchased a Dyson V15 Detect Absolute and couldn’t even use it for 10 days before it broke. The plastic part and the clasp inside the dustbin came off. After a video call with the technical service, they assured me they would send a replacement dustbin, stating it was a manufacturing issue. Howeve...
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