I purchased my Dyson V15 vacuum from Trendyol on January 23, 2023, and about three weeks ago I started experiencing battery problems. I use the product only once a week, yet the battery completely died in less than three years. When I contacted Dyson customer service by phone, I was told that a replacement battery could be provided for a fee, and I made the payment. However, I was later informed that the battery was not available and that my payment would be refunded. After that, I was told that the relevant department would contact me with a discounted new product offer, but it has been days and I still haven’t received any update.
I live in Battalgazi/Malatya and I’ve been without a vacuum for about two weeks, which has been very inconvenient. Even though my product is out of warranty, the battery dying so quickly with such light usage—and the lack of a proper solution—has been very disappointing. My order number is: #1820003703.
What I expect from Dyson is a solution that resolves my situation—whether it’s repairing my product or sending a new unit. I kindly request that my issue be resolved as soon as possible.
I bought a Dyson V15 vacuum expecting premium quality and reliability, yet its battery unexpectedly died in less than three years of careful use. It’s completely unacceptable that such an expensive product would have a battery failure this quickly without any user error. To make matters worse, when ...
About 2–3 months ago, I purchased a Dyson V8 vacuum cleaner through Trendyol, paying ₺17,000. From the very first day, I have been experiencing serious charging issues. Even if I leave the vacuum charging all day, the moment I start cleaning, the battery drains so quickly that I cannot even finish a...
I purchased my Dyson V15 cordless vacuum from MediaMarkt three years ago. The battery has completely stopped working, and I haven’t been able to use the vacuum for about a week. Since the warranty has expired, I contacted customer service and was told that I need to buy a new battery. However, neith...
On October 2, 2025, I purchased the Dyson V15 Detect Absolute vacuum cleaner through Trendyol, sold by Media Markt. On the day I received it, the device would work intermittently — the power kept cutting out, the light flickered, and eventually it stopped working altogether. I immediately contacted ...
My Dyson V15 Detect vacuum completely stopped working due to a dead battery, even though it’s still under warranty. After contacting customer service and completing a video inspection, I was informed that a new battery would be sent within 3 business days. However, after the deadline passed and no s...
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