I purchased my Dyson V12 vacuum cleaner from Dyson’s official website for approximately ₺21,000. I use the device daily, and over the past two to three months, I’ve noticed a significant decrease in suction power. Additionally, the trigger button has become stiff and difficult to press. These issues have been ongoing and persistent.
When the problems first appeared, my vacuum was still under warranty, so I contacted Dyson customer service. However, I was told that there was no issue with the device or the floor surface. They even mentioned that they tested the suction using tea leaves and found no problem. Yet in my daily use, the suction power is clearly much weaker. I had previously sent the vacuum to service for the button issue and was told that the device had been replaced, but it was returned to me without any actual repair.
My product warranty expired at the beginning of October, and the serial number is 8CX-EU-SGJ3418A. I request that my device be re-examined thoroughly and that any necessary repairs be carried out to fully resolve these issues.
I bought a Dyson V12 Upright Vacuum Cleaner 1.3 years ago. It performed very well for the first six months—it was so powerful that it almost lifted the carpet while vacuuming. After that, the performance became average, and now it has dropped significantly. I’ve called Dyson customer service twice a...
I purchased a Dyson Gen5 vacuum cleaner from Dyson’s official website, and since the very first day, the suction power has been extremely weak. From the moment I received the product, this problem has persisted, and it has never delivered the level of performance I expected. During this time, I con...
I’ve been very dissatisfied with my Dyson V12 vacuum, which I purchased about four years ago. Before the warranty expired, the device began shutting off immediately whenever I pressed the power button. When we took it to the service center, it was repaired under warranty. However, the same issue occ...
I’ve had constant problems with my Dyson V12 vacuum since the day I bought it. Now, the connection tube doesn’t lock into place properly, and the dustbin lid won’t close fully either. These issues seriously affect the vacuum’s performance. I contacted Dyson customer service hoping for support, but t...
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