The furniture attachment for my Dyson V12 Slim Absolute vacuum cleaner, which I bought in April, broke after using it a few times. I placed an order for the spare part on August 17th, and they told me it's available and will be shipped soon. But then, in the next call, they told me that they don't have the part right now, and they'll send it to me as soon as they get it back in stock. Because I don't have this attachment, I can't use my Dyson vacuum cleaner. I bought it specifically for this attachment. Instead of giving me a solution every time I ask, they rudely tell me to just wait and say there's nothing they can do. They sent me a broken product, and I've been dealing with the frustration of not being able to use it for three months. I want either the furniture attachment right away or a complete refund for the cost of the product.
I got the Dyson V12 vacuum, but the attachment for cleaning under the couch broke. I've been waiting for a replacement since October 27th. It's been two months, and they can't provide a new one because it's out of stock. I've been left stranded for two months, resorting to using a regular vacuum cle...
My Dyson V12 Slim vacuum’s tube part broke right after the warranty expired. For the past two months, I have been unable to obtain this replacement part. When I called Dyson customer service, I was simply told: “Please keep checking our website; once it’s back in stock, you can order it.” Since the...
I’ve been using the Dyson V12 cordless vacuum, and while the product worked fine at first, the low-reach furniture tool broke during regular use. I contacted Dyson on June 1st to report the issue. They took my address and assured me that a replacement would be sent under warranty. I waited patientl...
I reached out to Dyson customer service on October 13, 2023, to let them know that the adaptor of our Dyson V12 model vacuum was not working properly. They were able to see the issue when I showed them. The customer service rep said, "Once we have the part, we'll give it to you for free." It's been ...
The under-furniture adapter of my Dyson v15 cordless vacuum cleaner broke during use in November. When I called Dyson customer services, they informed me that they could not deliver the part because it was not currently in stock, but that it would be supplied as soon as possible. Thereupon, there wa...
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