I bought my Dyson v12 product in December 2022. I have been using my product very satisfactorily until today. I could easily use the motorbar head on both carpets and hard floors. However, the headset is now starting to make noise when using it on hard ground. I think this sound occurs because there is loosening or opening in the transition part of the head to the body. When I wrote to Dyson customer representative with peace of mind, I was told that this noise does not interfere with use and is not covered under warranty. I'm very surprised that a company like Dyson doesn't stand behind its product. I talked to 3 different customer representatives and they all gave me the same answer. I bought the Dyson product relying on its ease of use, warranty and the fact that they stand behind their products. But right now I am being victimized.
Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
In 2023, I bought a Dyson V12 vacuum cleaner. A screw came loose from the carpet head, resulting in a loud and bothersome noise. I reached out to the company and they assured me that they would replace it as part of the warranty. However, it has been three months and they still haven't provided a re...
I’m fed up with the ongoing issues I’ve had with my Dyson V12 vacuum cleaner. First, the carpet head broke down and the motor kept stopping during use. On top of that, the dustbin lid wouldn’t close properly. At that point, Dyson had sent me replacement parts, which I appreciated. However, now the ...
The Motorhead of Dyson v12 stops running on a low pile carpet. Dyson service can not resolve the issue and customer service is trying to convince me as if I'm not using the vacuum properly. It is a brand-new device and paid a lot of money for the vacuum which is not working even on low-pile carpets....
For our Dyson V12 vacuum cleaner, we reached out to Dyson customer services in December 2023 regarding the breakdown of the carpet nozzle and under-furniture adapter. They inspected it via video call and assured us that new parts for the two broken components would be sent to us. However, due to sto...
I purchased my Dyson V8 cordless vacuum cleaner in April 2023. Before three years had even been completed, the device started to malfunction, and for the last one and a half years, I have not been able to use it properly. When I use the vacuum on carpets, the brush head sometimes stops, then starts ...
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