I bought my Dyson v12 product in December 2022. I have been using my product very satisfactorily until today. I could easily use the motorbar head on both carpets and hard floors. However, the headset is now starting to make noise when using it on hard ground. I think this sound occurs because there is loosening or opening in the transition part of the head to the body. When I wrote to Dyson customer representative with peace of mind, I was told that this noise does not interfere with use and is not covered under warranty. I'm very surprised that a company like Dyson doesn't stand behind its product. I talked to 3 different customer representatives and they all gave me the same answer. I bought the Dyson product relying on its ease of use, warranty and the fact that they stand behind their products. But right now I am being victimized.
Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
