5
Resolved

Dyson V12 Absolute: Faulty "Empty Dustbin" Alert, Poor Customer Service

Tuğçe
Tuğçe
Dyson
March 15, 2024 1:54 PM83

I am writing to express my dissatisfaction with the Dyson V12 Absolute vacuum cleaner. I purchased the vacuum cleaner from Dyson's official website on October 30, 2023.

After using it for a few minutes, I started getting the "Empty Dustbin" alert, even though the filters and dustbin were clean. I contacted Dyson customer service multiple times, but they were unable to resolve the issue.

I am very disappointed with Dyson's customer service. I am a loyal Dyson customer and I have previously used the V8 model without any problems.

I am requesting that Dyson replace or repair my V12 Absolute vacuum cleaner.

Dyson
March 18, 2024 5:23 PM (3 days after complaint)

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey

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