My Dyson V11 vacuum cleaner is only about 4 months old, but just 2 months after purchase, the seals under the cyclone started coming out and became deformed. This not only made the product look very poor aesthetically, but it also began blowing dust outward from that area, which has made me lose confidence in both the performance and hygiene of the device.
When I contacted Dyson customer service about this issue, I was told that it is only a cosmetic problem and does not affect the functionality, and I was advised to continue using the product as it is. However, when I still sent the product to service, I was asked to pay approximately $155 for the repair.
I find it completely unacceptable that such a defect occurred in a short time under normal usage, and that I am now being asked to pay a high repair fee for it. I believe this product is defective, and I request that my Dyson V11 vacuum cleaner be replaced with a new one without any charge.
I purchased a Dyson V12 vacuum expecting long-term quality, but right from the start, I noticed that the silicone seals on the sides of the body were coming loose. At first, I tried to overlook it, but now it’s clear that the vacuum is also leaking air, which directly affects its performance. Durin...
I purchased my Dyson V15 vacuum cleaner about a year ago from Dyson’s official website, and the product is still under its two-year warranty. Due to a serious health condition, I have only used the vacuum around ten times. I’ve also performed regular filter maintenance. However, for the past three t...
I purchased a Dyson V5 vacuum cleaner, and right after it arrived, I discovered that the rubber seal inside the dust bin had come loose. I contacted customer service immediately, and to their credit, they sent me a replacement unit. However, only two months later, the exact same issue happened again...
My Dyson V11 cordless vacuum suddenly stopped working and would no longer charge. As a result, I took the device to an authorized service center on December 9, 2025. Since the warranty period had ended, I was informed that the repair would be paid, that the battery needed to be replaced, that there ...
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