I delivered my Dyson V11 vacuum cleaner to service on August 13 because it intermittently displayed a warning that the air ducts were clogged. However, since the service intervention, my vacuum cleaner has stopped working altogether. The product, which was functioning before, was returned to me in worse condition. After waiting for two and a half months, I received the vacuum cleaner back, but it was not operational when I brought it home. I plugged it into the charger for 24 hours, but it still did not work. When I contacted Dyson’s live support, they informed me that the battery was dead. This explanation was not convincing, as I had never experienced any battery-related issues before sending the vacuum to service. If the battery had been weak, I would have noticed a performance drop during use, but this was never the case. It is evident that the service damaged the battery during their handling of the product. Additionally, they replaced the chamber group and body for ₺3800, but the vacuum remains unusable. While the Dyson V11 is an excellent product, Dyson's service, particularly in Turkey, falls far short of acceptable standards. This experience has been highly disappointing.
I sent my Dyson V11 product for servicing, and they quoted 4700 ₺ to replace the part. I made the payment immediately. However, despite receiving an email on March 5th stating that the product was repaired and would be shipped via courier, it's now the 29th, exactly 24 days later, and my product sti...
I purchased a Dyson V8 vacuum cleaner, and after just one year, the battery completely died. I reported the issue to Dyson, and they sent me a replacement battery, which I appreciated. However, the second battery also failed after only a year and a half. When I contacted Dyson again, they told me th...
Given its high price, I bought a Dyson V11 vacuum cleaner anticipating first-rate operation. The vacuum was useless nevertheless since the battery stopped running. When I contacted Dyson Turkey, they informed me the battery was out of stock and they had no estimate of when it would be available. Alt...
I have been experiencing serious power and filter problems with my Dyson V11 cordless vacuum cleaner since 10 October 2025. The device shuts down by itself while in use and its performance has significantly decreased, preventing me from cleaning my home properly. Because of this, I sent my Dyson V11...
I own a Dyson V11 cordless vacuum, and recently, I started experiencing battery issues. After a video consultation with Dyson customer service, I was told that my battery had reached the end of its lifespan and that I needed to replace it. Following their advice, I purchased an original Dyson batter...
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