Dyson V10 Suction Power Drops Significantly After Months of Use

The suction power of my Dyson V10 Absolute vacuum has been seriously reduced for about 3–5 months, and the problem has gotten worse recently. Because of this, I contacted Dyson.

During my first call, I had a video consultation and was told that I needed to pay 3,800 TL for the product to be picked up, and that after payment I would receive a shipping code. Trusting the information I was given, I made the 3,800 TL payment, but no shipping code was ever sent to me. When I called again, this time the customer representative told me that they would send me a new battery instead of picking up the vacuum. Even though I clearly stated that I did not request a battery and did not believe the issue was caused by the battery, they insisted that a battery would be shipped.

When I objected and called a third time, I was then told that there was no battery issue, that the situation would be listened to, and that I would be contacted—but after that call, I still did not receive any follow-up. I received conflicting information from different representatives, and after paying the 3,800 TL, the process has not moved forward. In my last conversation, the customer representative said something like, “Ms. Ayşe, we were on the same page—what happened?” which was not pleasant and was uncomfortable in tone. I never expected to encounter this kind of issue with Dyson in terms of process management and communication.

What I am requesting from Dyson is that my vacuum be picked up in person, thoroughly inspected, properly repaired, and returned to me in working condition. Because the process did not start even though I paid, and because no clear solution has been provided, I want my inconvenience resolved and the matter carried out in a transparent and definitive way.