My Dyson V10 vacuum cleaner's Motorhead attachment is broken, and it's been unavailable for 3 months. The call center dismisses me, claiming it will be here shortly. They're saying they can't take it up with their bosses. I can't use my vacuum, valued at ₺20,000, because they haven't brought in the spare parts. My place hasn't been cleaned well in 3 months because the other tools aren't right. Customer service after a purchase is just as crucial as the quality of a brand's product. Hey, just a heads up for anyone thinking about dropping some serious cash on this vacuum brand: the attachments can break and getting replacements could be a challenge. Think twice before putting more money into this brand's vacuum than you make in a day.
My Dyson vacuum cleaner's head broke down. I contacted customer service, and they assured me that they could send a replacement for around 2000 TL, and it was in stock, with an estimated delivery time of 1-3 business days. Trusting their words, I made the payment and purchased it. It has been 10 day...
Hello, in the first week of January, I took my Dyson V10 device to the service center due to a malfunction. A few days later, I received information that my device was repaired. When I picked up my device, they informed me that the motorbar cleaning head was faulty and would be replaced as a spare p...
We purchased a Dyson V12 electric vacuum cleaner, but unfortunately, the connection part of the motor cracked at the joint. The customer service agent mentioned that the item is currently out of stock but assured me they would send it once it becomes available, without specifying a timeframe. We hav...
I bought the Dyson V15 Total Clean vacuum cleaner about a month ago for ₺26,000. Shortly after, I noticed that the vacuum cleaner’s pipe and body woul...
I reached out to Dyson customer service on October 13, 2023, to let them know that the adaptor of our Dyson V12 model vacuum was not working properly. They were able to see the issue when I showed them. The customer service rep said, "Once we have the part, we'll give it to you for free." It's been ...
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