1
Mirac is completely dissatisfied with the result

Dyson Torque Drive Nozzle Motor Spontaneously Failed

profile
Mirac
October 05, 2023 10:02 pm
45

I'm a Dyson user with the Dyson Corded Big Ball, Cordless V11, and Dyson Ventilation device in my home. I'm not someone who's unfamiliar with these products. Unfortunately, the Torque Drive Motorized Nozzle on my cordless vacuum cleaner spontaneously broke down just after the warranty period ended. When I reached out to Dyson's live support, they conducted thorough inspections and checks, concluding that the motor inside the nozzle was the issue, and I would need to purchase a new one. While the warranty had indeed expired, it raises a crucial question: why invest in Dyson at a premium price if the internal components break down without user error within just 2.5 years? It feels like these materials are designed to last only through the warranty period. I would have expected a globally renowned brand like Dyson to stand by the quality of its materials, especially in the case of a production error. I used to enthusiastically recommend Dyson products to my friends, but now I regret my purchases and recommendations due to this situation. I'll certainly take this experience into account when considering future Dyson products.

October 09, 2023 12:47 pm (3 days after complaint)

Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with utmost care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey

Mirac
Mirac
October 10, 2023 9:39 am

I hope you realize that there is a huge gap between writing "Your satisfaction is very important to us" and the representative saying on the phone that there is nothing we can do about it. You could have just written the same thing here without bothering. But then, many people would see it, right! It has become clear once again how important satisfaction is to you. I would have expected you to stand behind your brand value.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

I Regret Buying Dyson V15 Vacuum—It Broke After Just 2.5 Years of Use

profile
Cemalettin
July 26, 2025 4:45 pm
13
I Regret Buying Dyson V15 Vacuum—It Broke After Just 2.5 Years of Use
I Regret Buying Dyson V15 Vacuum—It Broke After Just 2.5 Years of Use
4
Sevil is satisfied with the result
Resolved

Dyson V10 Vacuum Motor Failure Problem

profile
Sevil
June 07, 2024 4:08 pm
41
2
Meltem is not satisfied with the result

Low Performance and Poor Customer Service with Dyson V11 Vacuum

profile
Meltem
October 19, 2023 1:01 am
43
Low Performance and Poor Customer Service with Dyson V11 Vacuum
Low Performance and Poor Customer Service with Dyson V11 Vacuum

Dyson V11 Trigger Problem - Production Defect!

profile
Aydın
March 01, 2024 3:13 pm
76
1
Yıldız is completely dissatisfied with the result

Dyson Replaced My V15 Motorhead with V11 Without Notice and Device Got Louder

profile
Yıldız
October 22, 2024 3:56 pm
48
Dyson Replaced My V15 Motorhead with V11 Without Notice and Device Got Louder
Dyson Replaced My V15 Motorhead with V11 Without Notice and Device Got Louder
Dyson Replaced My V15 Motorhead with V11 Without Notice and Device Got Louder
Report a Similar Issue