After about 1.5 years of owning my Dyson V11 Absolute cordless vacuum cleaner, purchased in 2020, the trigger mechanism broke down and was replaced under warranty. Today, 2 years after this repair, my vacuum cleaner experienced the same malfunction. When I contacted customer service, I explained the situation, emphasizing that this was a recurring fault, indicative of a manufacturing defect. Therefore, I requested that it be repaired free of charge. Despite opening a case and consulting their higher-ups, they insisted on charging a high fee for the repair. Many of my friends who also purchased this product encountered the same issue. Dyson's failure to address such a clear manufacturing defect has severely undermined my trust in the brand. Seeing the same generic response to all complaints further reinforces the perception that Dyson is indifferent to after-sales support. I hope this complaint prompts a more meaningful response than the standard "you are valuable to us and we will be in touch" message.
I purchased the Dyson V10 Absolute vacuum cleaner in 2022 and have been experiencing a persistent trigger issue since day one. The machine suddenly stops working as the trigger fails to engage properly, causing the motor to stop. Despite this recurring problem, I continued using it as I don’t have a...
I purchased the Dyson V11 cordless vacuum in 2021. The filter began to exhibit constant errors before the 2-year warranty expired, necessitating frequent cleaning and drying. The filter error persisted despite following the cleaning instructions. After two phone calls to customer service, I was told...
I purchased a Dyson V12 cordless vacuum, and although I didn’t start using it immediately, I’ve only been using it regularly for the past 1.5 years. Lately, I’ve encountered a very frustrating and consistent issue: every time I turn on the device to start cleaning, it suddenly shuts off on its own. ...
I sent in my Dyson V11 Absolute vacuum cleaner for maintenance service, which cost me ₺4,999. I made sure to ship it in its original packaging, clean and in excellent condition. But what I received in return was completely unacceptable. First, Dyson returned my device in a completely different box,...
I purchased a Dyson V10 vacuum cleaner from Ankara Panora Mall in March 2023. Unfortunately, within just two months of use, I encountered a recurring issue with the trigger mechanism. I promptly sent the product in for service, and it was replaced with a new unit. However, my frustration grew when t...
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