I purchased my Dyson Submarine in February last year, and by August, the mop head stopped working. Dyson sent a replacement, but now, in May, the new head has also failed.
When I originally contacted Dyson, they assured me they would always assist with issues. However, now they claim they can only replace the mop head once per year, meaning I have to wait until August to receive another one.
I bought this vacuum to mop and vacuum at the same time, yet now I am stuck using it without the mopping feature. For the most expensive vacuum on the market, this is completely unacceptable. Dyson, stand by your product and provide proper support! I expect an immediate replacement—not months of waiting!
I purchased the Dyson V15s Detect Submarine from Media Markt on September 8, 2024, and since day one, the submarine head hasn’t been working properly. It doesn’t mop or spray water as it should. When I contacted Dyson customer service, they confirmed during a video call that the head was defective a...
I have been using my Dyson vacuum for less than a year, and I have already experienced multiple issues with the motor head. Despite this being an obvious manufacturing defect, Dyson refuses to acknowledge the problem and is instead asking me to pay for a replacement. To make matters worse, when I t...
Today, the mop head of my Dyson V15 vacuum suddenly stopped working. When I turn on the device with the mop head attached, the screen first displays a drop symbol, followed by an exclamation mark, and the head refuses to operate. I cleaned the dust bin thoroughly and tested the vacuum by attaching a...
I purchased my Dyson V15S vacuum on December 10, 2024, and despite having no damage, cracks, or user-related issues, one of the vacuum heads has stopped working. When I contacted Dyson support, they said I would have to pay for a replacement—without offering any valid explanation. This is completel...
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