Today, the mop head of my Dyson V15 vacuum suddenly stopped working. When I turn on the device with the mop head attached, the screen first displays a drop symbol, followed by an exclamation mark, and the head refuses to operate. I cleaned the dust bin thoroughly and tested the vacuum by attaching another standard cleaning head, which worked perfectly. This confirms that the issue is specific to the mop head, not the main unit.
My vacuum is still under warranty, and I purchased it from MediaMarkt. I have not yet contacted Dyson customer service, but I expect immediate technical support. I request Dyson to either repair the faulty mop head or replace it under warranty so I can continue using my vacuum as intended. A swift resolution to this issue will ensure customer trust and satisfaction.
About 14 days ago, while using my Dyson V15 vacuum cleaner, the wheel of the Motorbar head came off, making the device unusable. Since the head no longer moves properly, I have been unable to clean my home. My device is still under warranty and was purchased from Media Markt. After reporting the iss...
My Dyson V15 Detect vacuum keeps showing a "clean the filter" warning, even after I clean and dry the filter thoroughly. The suction power has drastically decreased, making the vacuum ineffective. Additionally, the hard floor head is broken—it doesn’t sit properly on the floor and lifts off, failing...
My Dyson V15 vacuum head stopped working and was making a loud noise. I contacted customer service, and after a video call, they confirmed that the motor was faulty and promised to send a replacement motor part. However, after installing the new motor, the problem persisted. When I called again, th...
Due to our trust in the Dyson brand, we chose many electronic products for our home, and on 21.06.2023 I purchased the Dyson V15 Detect vacuum cleaner. However, the hose on the Fluffy Optic head has torn, there is excessive looseness at the connection points of the body, and the Motorbar part shows ...
I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a...
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