Dear Sir/Madam, Our vacuum cleaner, which was sent to you via the “Kolay Gelsin” cargo company on 05.06.2025, was delivered to us on 14.06.2025. The problem with the product is that the cable is pulled in by the reel by itself; you have informed us that all necessary checks have been made and the problem has been resolved. However, when we wanted to use the product today, we regretfully observed that the same problem continues without any change. At this point, we are curious about your explanation on which checks were made by you and how the problem was resolved. We would like to state that we expect a much more professional after-sales service experience from a brand known for its reliability worldwide such as Dyson. This process has caused us serious disappointment on behalf of your brand. We kindly request that the necessary examination be meticulously repeated and a written response be provided to us. We wish you good work.
I want to share the inconvenience I experienced due to Dyson and their delivery partner, 'Kolay Gelsin'. I purchased a vacuum cleaner from Dyson during a promotional campaign and received a message from 'Kolay Gelsin' on December 21st stating that the delivery would take place that day. However, I d...
Dear Dyson, I am writing to formally express my dissatisfaction with the service I have received regarding my device. Due to intermittent power loss, I filed a repair request on February 12, 2025. I sent my device to the service center via a courier company on February 17, 2025, and on February 21, ...
I purchased a corded Dyson vacuum, but recently, the cable stopped retracting fully, leaving it stuck midway. I contacted Dyson support, and after a video call verification, they instructed me to send the vacuum in for service. Three days later, I received a call saying no issues were found, and my...
As a result of the malfunction of my Dyson brand wired vacuum cleaner, I contacted customer service on 25.05.2023 and sent it to their Istanbul headquarters on 27.05.2023 with cargo number 20000145181203 (Kargo KolayGelsin) on 27.05.2023 to find out the cause of the malfunction and to repair it in l...
4 months ago, my Dyson vacuum cleaner, which I purchased 4 months ago, was taken from my home to be delivered to the service by cargo on 03.05.2023 as a result of my contact with the contact center. Although the cargo delivered the product on 05.05.2023, the product service process was reported as 1...
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