Dyson Returned My V12 Order Without Notice and I Lost My ₺4000 Discount
I bought the Dyson V12 Detect Slim Absolute Wireless Vacuum Cleaner from Hepsiburada, where a ₺4000 discount was applied. The seller, Dyson Türkiye, shipped the product, but it was returned before reaching the distribution branch. I contacted Hepsiburada, and instead of resending the product, they issued a refund, causing the ₺4000 coupon to be lost. Despite reporting the issue, no solution was offered, as Hepsiburada claimed Dyson Türkiye applied the discount. I’m requesting that this situation be resolved, as I feel unfairly treated.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
They stated that customer satisfaction is very important to them, as they mentioned in their messages, but also expressed that they could not do anything. Even if it's Dyson, this is the extent of their understanding of satisfaction!
