My Dyson v12 upright vacuum cleaner, whose warranty has expired, broke down on 31.08.2024. When I spoke to Dyson technical service, I was told that my main body needed to be replaced and I accepted. However, I was told that the original and faulty main body that I had previously paid for would be disposed of and would not be sent to me. How would I understand where the faulty main body that I paid for is? How would I know that the faulty product purchased from me will not be offered as a spare part or repaired and put on the second-hand market? After all, why is the product not being sent back to me after the replacement under warranty? This is the company policy. My product is literally being confiscated. Such a ridiculous company policy cannot exist, it is an unlawful action.
My Dyson v12 device broke down after the warranty expired. The main body needs to be replaced for a fee. I can't get it replaced even if I pay for it. Dyson's after-sales service is very bad and they are not helpful. I can't use my product. If possible, consider other brands.
The body of my Dyson V15 vacuum cleaner broke, and I've been waiting for a replacement part for six months. My customer support request was submitted on March 29, 2024, and I was informed that the part would be shipped as soon as it was back in stock. However, six months later, there is still no evi...
The main head of my Dyson V15 vacuum broke, so I sent it in for warranty repair on 02/12/2024. It's been over a month now, and I haven't heard anything about my product. The customer representative is providing evasive answers to stall for time. I've been really let down by Dyson. My machine, which ...
The pipe section of my Dyson V12 vacuum broke about two months ago. Since my warranty expires on December 28, 2024, I was told that I would need to purchase the replacement part myself. However, despite following up regularly with both Dyson’s website and customer service over the past two months, t...
About two and a half years ago, I bought a Dyson V12 vacuum cleaner from Media Markt. In October 2023, two months before the warranty expired, one of the vacuum heads failed. I contacted customer support to request a replacement or repair. During a video call, the representative confirmed the faulty...
I purchased my Dyson V12 cordless vacuum directly from their official store, but shortly after, the vacuum tube developed an issue despite careful use. I contacted Dyson's support, and they confirmed the problem via a video call. From there, the waiting game began. Dyson created two orders for the r...
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